To confirm the reservation if reservation is made 14 days or more in advance, Gatlinburg Cabins requires a 50% deposit of the total cost in addition to a $20 non-refundable processing fee. The remaining balance (including 9.25% tax) will be due 48 business hours prior to your check-in date. The balance will be charged to the credit card on file. If your reservation is made within 14 days of your arrival, payment in full is required at the time of reservation. We accept payment in the form of Visa, MasterCard, Discover and American Express. If you use more than one credit card you will have additional processing fees. We do not accept cash or checks for either the deposit or the remaining balance payment. Any reservation with an arrival date or departure date which falls on a national holiday will incur an additional $30 non-refundable fee.

Check-in and Check-out

Check-in time is anytime after 4 PM. If you come before then our maid service may be there preparing the cabin for your stay. Check-out time is on or before 11 AM. This will give us enough time to prepare the cabin for the next guests. No early check-ins are allowed.

Smoking

For the health of all of our guests and log cabins, we have a strict NO SMOKING policy.

Refunds

Gatlinburg Cabins does not supply refunds for any reason including weather conditions. The property owners will not be obligated to refund any portion of rental fee in the event of failure of appliances, whirlpool, hot tub, central heat and air, any public utilities including satellite or cable TV. If there happens to be a problem with any appliance, hot tub, heat/air, electric, etc., please contact us as soon as possible. We will do our best to take care of the problem, but you are responsible for your complete reservation once it has been made and confirmed.

Cancellations

Gatlinburg Cabins has a no-refunds policy. If for any reason you should need to cancel, your notification must be received by phone by Gatlinburg Cabins 48 business hours or more prior to your arrival date so that the reservation, for that specific cabin, may be transferred to another date within the year for an additional $50 fee. Any transfer made within 48 hours of the arrival date will be charged an additional $100 fee. The remaining balance will become due at the time of transfer. Reservations may only be transferred one time. NO CANCELLATIONS OR REBOOKINGS ON DISCOUNTED RESERVATIONS, TRANSFERRED RESERVATIONS AND/OR HOLIDAY RESERVATIONS.

Cleaning

Do I need to clean my cabin before I leave? No you need not clean your cabin. All we ask is that you run dishes in the dishwasher, put dirty towels in the tub and remove trash from the cabin.

National Holiday's

A national holiday is any date in which banks, post offices, state and government offices and schools are closed. These include, but are not limited to: New Year's Day (1/1), Easter Sunday, Independence Day (7/4), Thanksgiving, Christmas Eve (12/24) and Christmas Day (12/25). PLEASE NOTE: Any reservation with an arrival date or departure date which falls on a national holiday will incur an additional $30 non-refundable fee.

Drinking Water

Is the drinking water safe? All cabin water is supplied by wells. Although most people use the drinking water without problems, we strongly recommend that pregnant women and small children refrain from doing so. If you are sensitive to minerals in well water, please exercise caution and consider bringing your own drinking water. Neither cabin owners nor management are responsible for any adverse reactions to cabin water.